Contact OFFICE CLOSURE In observance of the 4th of July holiday, our offices will be closed on Monday, July 3rd and Tuesday, July 4th. Please expect a slight delay in response time. Name* First Last Email* Reason for contact*Select oneGeneral InquiryCancellation RequestAccount RelatedProduct RelatedShipping RelatedPayment RelatedOtherTell us more about your general inqury*Select oneWebsite questionWondering how subscriptions workWhen do you ship?When do you charge?Other general questionTell us why you're cancelling*Select oneProduct relatedPrice relatedService relatedI gave a gift and now I'm cancelingHelp us understand a little more (last question!)*Select oneI don't like the Hero itemI don't like the items in generalThe products don't fitI'm allergic to the productsOther product related reasonHelp us understand a little more (last question!)*Select oneThe price of the subscription is too muchI'm an International Member and the fees are too muchOther price related reasonHelp us understand a little more (last question!)*Select oneI accidently created duplicate subscriptionsI'm not interested in an ongoing subscriptionI had a bad shipping experienceI had a bad experience with paymentI had a bad experience with the Members Services TeamTell us more about your account related question*Select oneI need to update my addressWhat's the status of my account?When will my account renew?General account questionTell us more about your product related question*Select oneI have a question about an item in the upcoming boxAn item in my box arrived damagedI'm missing an item from my boxGeneral product questionTell us more about your shipping question*Select oneI need to update my addressWhat's the shipping status of my box?My box shows delivered but I never received itThe tracking information for my box needs attentionQuestion about international shippingGeneral shipping questionTell us more about your payment question*Select oneMy card declinedI don't recognize this chargeGeneral payment question Did you know? Box of Style offers two types of subscriptions: Seasonal and Annual. Seasonal subscriptions charge immediately upon signing up and payment renewal is automatically initiated 2-3 weeks prior to shipment for every season. Annual subscriptions charge immediately upon signing up and guarantees 4 boxes from the sign-up season and automatically renew one year later. If this didn't answer your question, please fill out the message section below and a Members Services Representative will reply shortly. Did you know? Here's our shipping schedule: Spring boxes ship mid-March Summer boxes ship mid-June Fall boxes ship mid-September Winter boxes ship mid-December We do ship from earliest subscriber to newest subscriber so it may take several weeks to ship depending on the subscription start date. International shipments may take longer to ship and arrive due to the customs requirement and clearance. If this didn't answer your question, please fill out the message section below and a Members Services Representative will reply shortly. Did you know? Here's our renewal payment schedule: Spring box renewals charge mid-February Summer box renewals charge mid-May Fall box renewals charge mid-August Winter box renewals charge mid-November In most cases your renewal will charge 2-3 weeks prior to shipment. Both Seasonal and Annual International subscriptions are charged $15 for shipping for every season. The shipping charge falls in-line with the renewal payment schedule above. If this didn't answer your question, please fill out the message section below and a Members Services Representative will reply shortly. Important: Cancellation requests must be submitted prior to renewal payment. If you are contacting us after you have been charged for a renewal, your cancellation will prevent your subscription for renewing next season. We unfortunately cannot refund renewal payments. Did you know? Some of our smaller pieces may have moved around during shipment or might be easily overlooked in the packaging. Please ensure you have looked through the packaging contents including sheet paper, crinkle paper, jewelry cotton, etc. If this didn't answer your question, please fill out the message section below and a Members Services Representative will reply shortly. Important: For US customers, the delivering company is likely USPS. Please initiate a claim with them and provide your claim number in your email. For international customers, please contact your local government parcel carrier and initiate a claim and provide that number in your message below. Important: All orders are sent to the warehouse on the first of the shipping month. Any address changes prior to the first of the shipping month will be used for that season's shipment. Any changes made after the first of the shipping month will not be sent to the warehouse and the shipment, unfortunately, cannot be updated. If you have moved, we suggest arranging mail forwarding with USPS for US customers which will likely automatically forward your box to the correct address. You can update your billing and shipping addresses within your account by clicking the "Change Address" button next to your subscription. Here are the shipping months for your reference: Spring boxes ship in March Summer boxes ship in June Fall boxes ship in September Winter boxes ship in December Did you know? Currently we ship to the following International Countries: United States (US) Canada Australia United Kingdom (UK) Germany The best way to be informed on new countries we add to our list, we suggest subscribing to our emails. If this didn't answer your question, please fill out the message section below and a Members Services Representative will reply shortly. Question about the customization selection you made? If you have already selected your customization, we unfortunately can't change it. If you haven't made your selection yet, we welcome you to visit your My Account page and click the "MAKE YOUR SELECTION" button. If this didn't answer your question, please fill out the message section below and a Members Services Representative will reply shortly.Message*Attachment* Drop files here or Please provide pictures of your damaged product for our records.Some email service providers have been known to flag our Member Services replies as SPAM or Junk Mail. Be sure to check your SPAM or Junk Mail folder for an email confirming we received your inquiry and remove the SPAM or Junk Mail flag, this will help ensure replies from our Members Services team get to your inbox.